FAQs

Frequently Asked Questions


Although Super Fun Sports (2015) Inc. makes every effort to ship your order within three business days of receiving your order, shipping dates may change due to changes in supply. If the estimated shipping date changes, Super Fun Sports (2015) Inc. will contact you via phone or email and provide a revised shipping date.

Super Fun Sports (2015) Inc. makes every effort to supply you with the products you order, but there may be occasions when Super Fun Sports (2015) Inc. confirms orders but learns that it cannot supply the ordered products either at all or in the quantities ordered. These occasions can include when Super Fun Sports (2015) Inc. learns that the products no longer are being manufactured or they otherwise become unavailable to Super Fun Sports (2015) Inc., or when Super Fun Sports (2015) Inc. cannot source components for the products you ordered. In those circumstances, Super Fun Sports (2015) Inc. will contact you to inform you and, if you are interested, Super Fun Sports (2015) Inc. may suggest alternative products that might meet your needs. If you do not wish to order alternative products, Super Fun Sports (2015) Inc. will cancel your order for products Super Fun Sports (2011) Inc. cannot supply and for any other products that you no longer wish to order as a result, and will refund your purchase price for those products.

Unopened Products

If you are not satisfied with your Super Fun Sports (2015) Inc. purchase of a product or have changed your mind, please call 1-800-663-2261 for Return Material Authorization (RMA) request within 10 calendar days of receipt of the product. If the item is returnable and you send it back to us unopened in the original box, Super Fun Sports (2015) Inc. will offer you a refund based on your original method of payment. You must return the product to Super Fun Sports (2015) Inc. within 14 days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any manuals and documentation that shipped with the product. The purchaser will be responsible for shipping costs to and from Super Fun Sports, and Super Fun Sports (2015) Inc. will issue a 10% restocking fee on any opened product.

Defective Products

If you receive a damaged product, please call the shipper and Super Fun Sports to inform both parties of the damage. Also note any damage on the shipper’s waybill. If you believe that you received a defective product, please call Super Fun Sports (2015) Inc. at 1-800-663-2261 within 30 days of the invoice date to request a Return Incident Number (RIN). Super Fun Sports (2015) Inc. will determine whether the product is defective. If deemed defective, Super Fun Sports (2015) Inc., at its expense, will ship another of the same product. Defective products must be returned to Super Fun Sports (2015) Inc., within 30 days of the issued RIN. Please ensure that all defective product returns are accompanied by a return authorization number and a copy of your customer invoice.

Super Fun Sports (2015) carries a full warranty on all parts and labour on all its trampolines for a period of:

Six (6) Years on a Trampoline.

Two (2) Years on the Jumping Mats, Safety Pads, Nets & Springs.

Life Time on the complete frame.

Our warranty does not cover damages or failure caused by abuse, misuse and abnormal usage. The warranty extends itself only to workmanship of parts and labor.

During the warranty period, Super Fun Sports (2015) will repair or replace at our sole option, free of charge, any defective parts. All shipping charges to and from the dealer are the responsibility of the original purchaser.

Owners are responsible for assuring the trampoline is in good operating condition before and during use.

It is the owners’ responsibility to check the trampoline for defective parts at time of setup & delivery. Any defects are to be reported within 10 days of delivery.

Owners are responsible for safety of anyone using the Super Fun trampoline, and are encouraged to provide safety tips to all users of this product.

Please note: This warranty is extended to the original purchaser only.

Super Fun Sports (2015) Inc. reserves the right to change the terms and conditions of sale at any time.

Super Fun Sports (2015) Inc. may make changes to any products or services offered on www.trampoline.com, or to the applicable prices for any such products or services, at any time, without notice. The information provided on www.trampoline.com with respect to products and services may be out of date, and Super Fun Sports (2015) Inc. makes no commitment to update the information provided at www.trampoline.com with respect to such products and services.

Super Fun Sports (2015) Inc. reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to www.trampoline.com, or to any portion of www.trampoline.com for any reason; (2) to modify or change www.trampoline.com, or any portion of www.trampoline.com, and any applicable policies or terms; and (3) to interrupt the operation of the www.trampoline.com, or any portion of www.trampoline.com, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

No Super Fun Sports (2015) Inc. employee or agent has the authority to vary any of the Super Fun Sports (2015) Inc. policies or the terms and conditions governing any sale.

Super Fun Sports (2015) Inc.’s failure to insist on or enforce strict performance of these policies shall not be construed as a waiver by Super Fun Sports (2015) Inc. of any provision or any right it has to enforce these policies, nor shall any course of conduct between Super Fun Sports (2015) Inc. and you or any other party be deemed to modify an provision of these policies.

OUR COMMITMENT TO PRIVACY

Super Fun Sports (2015) Inc. (“Super Fun Sports”) is committed to controlling the collection, use and disclosure of the personal information provided by its customers. The  Super Fun Sports Privacy Policy is modeled after the Canadian Standards Association Model Code for the Protection of Personal Information and is compliant with federal and provincial privacy laws including the federal Personal Information Protection and Electronic Documents Act.

Any time you do business with  Super Fun Sports, or with anyone acting as an agent on our behalf, you are protected by the rights and safeguards contained in the  Super Fun Sports Privacy Policy.

PERSONAL INFORMATION

Super Fun Sports collects your personal information when you place an order with  Super Fun Sports or when you contact  Super Fun Sports. Your information is only used to complete your order or to contact you. We will never use your personal information for other purposes or rent, sell or give your information to any third parties.

Personal information includes your name, address, phone number, email and credit card information.

COOKIES

Super Fun Sports may set or access cookies stored on your computer. We use cookies to collect anonymous information and to track user patterns. Cookies will identify your browser, but will not identify you.

You can set your browser to refuse cookies or to notify you when you have received a cookie. However, if you refuse to accept cookies, you may not be able to use some of the features of the  Super Fun Sports website.

SECURITY

Super Fun Sports uses a 2048-bit and SHA-2 algorithm encryption to protect your personal information submitted during the ordering process. Encryption protects your information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

ACCURACY

Super Fun Sports will try to ensure that information about you is accurate, complete and up-to-date. However, please inform  Super Fun Sports about any change of name, address or other information. In the event you have questions about the accuracy of factual information we have collected about you, you will have access to that information to verify and update it.

ACCESS

If you have questions about the collection, use or disclosure of your personal information by  Super Fun Sports, or if you wish to know if  Super Fun Sports has any of your personal information on file, you may contact  Super Fun Sports.  Super Fun Sports will only refuse access to information about you in circumstances permitted or required by applicable privacy legislation. If  Super Fun Sports refuses access to you, we will  provide you with the reasons for refusal, upon request.