FAQs

Frequently Asked Questions


Permatron® is the highest quality trampoline fabric available. It is a woven fabric made from polypropylene and carbon, giving it excellent UV protection and resistance to mildew and water. The fibers are thermally interlocked to provide a smoother surface that can withstand constant flexing and stress. It does not stretch but rather, cushions joints while providing a firm and stable surface that always returns to its flat position. Due to its durability and strength, Permatron® trampoline fabric performs in the harshest environmental conditions, even serving as barriers during hurricanes. It is manufactured in an ISO-certified facility, guaranteeing the highest quality fabric on the market.

Regarding calendared vs. non-calendared mesh, in the last stage of production, calendared mesh is run through two hot rollers which melts the materials and gives it a very smooth and glossy appearance. Non-calendared mesh skips this step. At Super Fun Trampolines, we believe that non- calendared mesh is the safer option as it provides more traction, particularly if the mat is wet.

Unlike much of the other trampolines on the market, our trampolines do not fit in a box.  Our trampolines are shipped in a total of 7 pieces. The 4 top frames and the 4 legs are bundled into 4 bundles. The safety pad and jumping mat are in one box  and two boxes of springs.

We provide FREE shipping on all of our Trampolines, Parts and Accessories shipped to our customers in Canada and the United States.

This however, does not include the Mat Refurbishing or the Trampoline Hole Repairs, where customers are responsible for shipping costs to our repair center. Orders sent payment-on-delivery will be returned to sender unrepaired.

How long once order is place does it take to ship my trampoline?

Typically your order will ship out within two business days of receiving your order, though shipping dates may change due to changes in supply. If the estimated shipping date changes, we will contact you via phone or email and provide a revised shipping date.

US and International Orders are processed in USD. There is no sales tax for US and International orders.

If you would like product or pricing information, or other assistance please contact Super Fun Sports Inc. toll free at 1-800-663-2261. We are open Mon-Fri 9:00am – 4:30pm & Sat 9:00am – 3:00pm.

The estimated shipment date on your order is based on product availability, payment processing time and warehouse processing time. It does not include transit time. Super Fun Sports does not begin order processing until all required information and full payment is obtained. Super Fun Sports (2015) Inc. will begin payment processing for orders placed on weekends or holidays on the next business day. Business days are Monday through Friday, excluding statutory holidays.

Super Fun Sports (2015) Inc. allows you to make your purchases using any of the payment methods described below. Please read carefully our policies with respect to payment methods before you purchase.

Stripe

Stripe is a US technology company, operating in over 25 countries, that allows both private individuals and businesses to accept payments over the Internet. Stripe focuses on providing the technical, fraud prevention, and banking infrastructure required to operate online payment systems.

Credit Cards

When you provide Super Fun Sports (2015) Inc. with your credit card information, Super Fun Sports (2015) Inc. will process your payment before sending your shipment. Super Fun Sports (2015) Inc. accepts Visa, Mastercard, American Express and Discover.

Your total order price will include the price of the product on the day of shipping plus any applicable sales tax and shipping charges. Super Fun Sports (2015) Inc. reserves the right to change prices for products displayed on the Super Fun Sports (2015) Inc. website at any time and particularly to correct pricing errors that appear. Should Super Fun Sports (2015) Inc. reduce its price on any shipped product within 14 calendar days of shipment, you may contact Super Fun Sports (2015) Inc. Support at 1-800-663-2261 to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact Super Fun Sports (2015) Inc. within 14 calendar days of the price change.

Although Super Fun Sports (2015) Inc. makes every effort to ship your order within three business days of receiving your order, shipping dates may change due to changes in supply. If the estimated shipping date changes, Super Fun Sports (2015) Inc. will contact you via phone or email and provide a revised shipping date.

Super Fun Sports (2015) Inc. makes every effort to supply you with the products you order, but there may be occasions when Super Fun Sports (2015) Inc. confirms orders but learns that it cannot supply the ordered products either at all or in the quantities ordered. These occasions can include when Super Fun Sports (2015) Inc. learns that the products no longer are being manufactured or they otherwise become unavailable to Super Fun Sports (2015) Inc., or when Super Fun Sports (2015) Inc. cannot source components for the products you ordered. In those circumstances, Super Fun Sports (2015) Inc. will contact you to inform you and, if you are interested, Super Fun Sports (2015) Inc. may suggest alternative products that might meet your needs. If you do not wish to order alternative products, Super Fun Sports (2015) Inc. will cancel your order for products Super Fun Sports (2011) Inc. cannot supply and for any other products that you no longer wish to order as a result, and will refund your purchase price for those products.

Unopened Products

If you are not satisfied with your Super Fun Sports (2015) Inc. purchase of a product or have changed your mind, please call 1-800-663-2261 for Return Material Authorization (RMA) request within 10 calendar days of receipt of the product. If the item is returnable and you send it back to us unopened in the original box, Super Fun Sports (2015) Inc. will offer you a refund based on your original method of payment. You must return the product to Super Fun Sports (2015) Inc. within 14 days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any manuals and documentation that shipped with the product. The purchaser will be responsible for shipping costs to and from Super Fun Sports, and Super Fun Sports (2015) Inc. will issue a 10% restocking fee on any opened product.

Defective Products

If you receive a damaged product, please call the shipper and Super Fun Sports to inform both parties of the damage. Also note any damage on the shipper’s waybill. If you believe that you received a defective product, please call Super Fun Sports (2015) Inc. at 1-800-663-2261 within 30 days of the invoice date to request a Return Incident Number (RIN). Super Fun Sports (2015) Inc. will determine whether the product is defective. If deemed defective, Super Fun Sports (2015) Inc., at its expense, will ship another of the same product. Defective products must be returned to Super Fun Sports (2015) Inc., within 30 days of the issued RIN. Please ensure that all defective product returns are accompanied by a return authorization number and a copy of your customer invoice.